Coverage
Our warranty policy covers any defects in the items you purchase from our website. This includes issues related to the functionality and usability of the products under normal use conditions.

What We Will Do
If a defect arises and a valid claim is received within the warranty period, we will:

Repair the item to restore its functionality.
Replace the item with a new or equivalent product.
Refund the purchase price if the issue cannot be resolved through repair or replacement.

Exclusions
This warranty does not cover:

Issues caused by improper use, unauthorized modifications, or external factors such as viruses or malware.
Compatibility issues with third-party software or hardware.
Normal wear and tear or cosmetic damage.

How to Obtain Warranty Service
To obtain warranty service, please contact our customer support team and fill the register form. We will guide you through the process and provide the necessary assistance.

Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the defective digital item. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Any product purchased outside of Canada is not covered by CTO TECHNOLOGY’s warranty. The product may be covered by a warranty applicable in the country of purchase.
If repair service is requested outside of Canada, it will be considered Out-of-Warranty and, if the product is deemed repairable, will be repaired at customer’s own expense.