How to Apply for RMA

Return Merchandise Authorization (RMA) Procedures:

    1. Send an email to rma@cto-technology.com with information including Part Number, Purchased Date, Purchased from, Serial Number and Defective Reason with the subject line "RMA Request – [Company Name or Your Name]"
    2. We will process your request and assign an RMA number within 48 business hours.
    3. Ship the defective product in its original condition with the RMA number on the shipping label or written on the box.
    4. We will notify you when the RMA service is complete.

RMA Return Policy:

    1. All returns must need RMA approval. An unknown package with no RMA# will be rejected.
    2. Product will be also refused if there is physical damage, broken warranty seal or different serial# then what we had on file with the approval of RMA.

You may also request RMA by sumitting the RMA form

Request for RMA